More information about our offers

General remarks
Flex Packs
Second home Pack
Student Pack
Internet
Mobilus, Mobilus FullControl
List of countries in the EU
Pay&Go+
Smartphone Replacement
Mobile Coverage Extender
Smartphone Omnium
Twist & GSM offer

General remarks

Unless otherwise specified: offers and promotions are valid until 01/05/2024 for all new contracts and cannot be combined with other offers and promotions. The unlimited offers are only valid for private use in Belgium and according to our general terms and conditions; information and prices (including VAT) are without obligation and may be changed without prior notice. Unless otherwise specified, your contract is concluded for an indefinite term. You can cancel your contract in writing at any time. In case of a sale in a point-of-sale, goods may be paid in cash or by bank card, and services can be paid by bank transfer or direct debit. Except in case of force majeure, the delivery period for goods is a minimum of 3 days and a maximum of 30 days, and for services, a minimum of 5 days and a maximum of 60 days. The codes of conduct and general terms and conditions can be consulted on. In case of complaints, customers can visit a point-of-sale or contact the Office of the Ombudsman for Telecommunications (Boulevard du Roi Albert II 8, boîte 3 à 1000 Bruxelles/Tél.: 02 223 06 06 / plaintes@mediateurtelecom.be) if no other solution can be found.

Flex Packs

Internet in Flex Packs: unlimited fixed Internet data, only for private use and according to the general terms and conditions of Proximus If a customer has used up their 3 TB, their Internet speed will be reduced until the first day of the following month, unless they activate Extra Volume of 300 GB for free via MyProximus. More information on www.proximus.be/internetpolicy Free installation: installation by a technician included (worth € 59) for all Flex customers. TV: for more information about Proximus Pickx availability, HD coverage, the possibility to connect several TV sets, or the selections of channels and packages available by region, visit www.proximus.be. TV option of your choice in a Flex pack: for the packs granting a TV option, the customer can only choose one option from a predefined list and can only change it twice a year. Proximus reserves the right to modify the offer at any time. TV option: content to be chosen from a list defined by Proximus (possible to change it twice a year). Proximus may change the offering subject to giving two months’ notice. Family: The offer Family is a supplementary TV option reserved for customers of the basic TV offer. TV offer is available in a Pack with a landline starting from € 41,99/month. All Sports: where All Sports is chosen as the TV option, the price of the Pack with a TV option will increase by € 6 per month. Netflix: general terms and conditions of Netflix: www.netflix.com/termsofuse. How do you activate Netflix? www.proximus.be/iwantnetflix. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription. The price of the Netflix subscription will be included on your Proximus bill/payment statement. Proximus TV provides technically simplified access to Netflix via the TV Box. The Netflix TV option and the simplified access are provided throughout the validity period of the contract with Netflix and are subject to changes imposed by Netflix. More information: www.netflix.com/termsofuse. The TV option relates to the Netflix subscription for two screens. On request: Netflix for one screen (for € 4,50 less per month) or for four screens (€ 4,50 extra per month). Pickx app: ofor TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users. TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only. If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app. TV Replay, TV Replay+: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers. Studio 100 GO Pass (€ 5,95/month): option proposed to TV customers and is also accessible via the app. Proximus Pickx is available in a pack from € 35,75/month. Consult the specific terms and conditions on www.proximus.be. This Pass is also included in the Family TV bonus (€ 10,99/month) = Studio 100 GO Pass + Studio 100 Hits + extra Kids content. Be tv: only available in combination with a TV subscription and on devices that support HD. The Be and Ciné+ on-demand catalogs are accessible only via the Be tv Go app on computers, tablets and smartphones and not via TV. Offer subject to changes imposed by Be tv. For more information and the terms and conditions, surf to proximus.be/betv. Free Calls in Flex packs: unlimited use for private use only and in accordance with the general terms and conditions of Proximus. Free National Calls: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers. Free International Calls otpion: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls; Calls to all other countries in the world are billed per sec after the 1st min, without connection charge. Unlimited calls national/international in Flex Premium:strong> unlimited landline-to-landline calls (voice telephony) in Belgium during peak and off-peak hours. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. 1,000 call minutes for landline calls (voice telephony) to landline and mobile numbers of the following destinations: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden, the United Kingdom, Switzerland + United States, Canada AND to all landline numbers in Morocco and Turkey with the exception of special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx etc.) and Internet numbers. After 1,000 call minutes, the customer calls at preferential rates. View the out-of-bundle rates via this price list. Calls to all other countries in the world are billed per sec after the 1st min, without connection charge. My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

Second home Pack

Promo: through 02/02/2025 for all new and existing customers. The discount on the Internet + TV pack amounts to € 24/month, notwithstanding any changes to the basic price of the pack. This discount shall remain valid provided that the customer has a Flex, Familus, Minimus, Tuttimus, Busines Flex, Bizz Office with TV or Bizz All-In pack at the first residence, and that the two packs at the two residences are on the same customer account. Not compatible with other promotions on the Internet + TV pack. Proximus reserves the right to extend or stop this offer earlier. Information and conditions on proximus.be/secondresidence

Student Pack

Promo: From 03/07/2023 through 31/01/2026 upon validation of your student e-mail or on presentation/sending of your student card with a valid card number for the current academic year. The offer is valid provided that the conditions are met, and the Internet is taken in the student's name. The total value of the promotion is €96 (€8/month for 1 year) for Internet Essential and €347.88 (€28.99/month for 1 year) for Internet Maxi, 12-month offer, renewable annually for 3 years under the same conditions (the student is contacted annually). Free installation (€59) only with Internet Maxi. Not compatible with other promotions. Proximus reserves the right to extend or stop this offer earlier.Proximus reserves the right to extend or stop this offer earlier. Information and conditions on proximus.be/student

Internet

Wi-Fi and Smart Wi-Fi: anyone connecting to a Wi-Fi Hotspot must be registered with the service and must have accepted the general terms and conditions. Smart Wi-Fi is included for Mobilus customers in a pack and is available to other customers at € 5/month. Smart Wi-Fi can be activated via the MyProximus app (no login required). Mobile Internet: offer valid from 02/11/2016 and not compatible with other ongoing promotions, such as the reductions offered to business customers. The data included is used 24 hours a day. You pay € 0.10 per additional MB. If you go over your allowance, your connection will not be cut, but Proximus will reduce the speed to 128 kbps. Cloud: to benefit from the Cloud, you must have a Proximus Internet subscription. Fixed Internet speed: the indicated maximum speed is a theoretical speed. Not all customers can reach this speed in practice. The download speed in your home mainly depends on the distance between the connection point and the exchange, the availability of VDSL, your computer installation, and internal wiring. These factors must be optimal to browse the Internet at the maximum speed. Using Wi-Fi may also reduce your Internet speed. To discover the Internet speed in your home, visit www.proximus.be/internetspeed. Unlimited fixed Internet data: as from 3 TB, your Internet speed will be reduced until the first day of the following month, unless you activate the Extra Volume (300 GB) option free of charge via MyProximus. More information on www.proximus.be/internetpolicy. Wi-Fi Booster the customer is entitled to a free Wi-Fi Booster in his Flex pack. Use in Belgium. One per customer on request.

Mobilus, Mobilus FullControl

Calls and texts: in Belgium, to all landline and mobile networks in Belgium and on the go in the EU, for calls and texts to all landline and mobile networks in the EU.With the exception of special numbers (voting, 0900, etc.). Calls are billed by the second, starting from the 61st second. Internet (data): the data included is valid only in the EU. Usage inside and outside the subscription is billed per KB. Unlimited use for personal use only, according to the general terms and conditions. Reasonable roaming use within the EU in accordance with the general terms and conditions. Reasonable roaming use within the EU in accordance with the general terms and conditions. Mobilus FullControl: if you top up your card, € 0.30/min, € 0.12/text and € 0.50/MB. Unused minutes, texts and MB are not carried over to the next month. The general terms and conditions of Pay&Go and top-ups are applicable. The free data remains valid provided that the mobile Internet data included in the subscription is not completely used up, or that the prepaid card contains credit. More information about the supplementary terms and conditions relating to the apps: www.proximus.be/support.

List of countries in the EU

Aland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint-Barthélemy (French Antilles), Saint-Martin (French Antilles), Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Pay&Go+

Prices incl. VAT. Your rate plan is valid in Belgium and while traveling (roaming) within the EU (+ Iceland, Liechtenstein and Norway), excluding special numbers (voting lines, 0900 numbers, etc.) and third-party services. Calls are billed by the second starting from the 61st second. Unlimited offers: for personal and normal use only in accordance with the general terms and conditions. Your Pay&Go SIM card is valid for 12 months following the first call. The validity period is renewed for 12 months after every top-up of € 10 or more. Top-up bonus: text messages, call minutes and data are valid until the following top-up (it is not possible to combine top-up bonuses) and for a maximum of 31 days.

Smartphone Replacement

Repair your smartphone the day after you accept the complaint. If it is not possible to repair it, it will be replaced by a smartphone “renovated”, of an equivalent model. Valid for private customers, freelancers and SMEs who have had a mobile subscription for at least three months and have paid at least one bill. Registration to this program requires the approval of the account manager. Subject to available stocks of replacement devices. The replacement device may not necessarily be the same as the original. It remains the property of Proximus and must be returned within the stated period and in its original condition. Otherwise, fixed compensation will be claimed, as set out in the contract. Free replacements can be issued no more than twice over any 12-month period, unless the original device is repaired by Proximus. 1 GB of free data for customers whose mobile subscriptions do not include data: only while the replacement device is being provided and in accordance with our general terms and conditions. Proximus may cancel this free option at any time. More information and the terms and conditions on www.proximus.be/replacementsmartphone.

Mobile Coverage Extender

Use in Belgium only. Installation on a Proximus fixed Internet line and must be used by a Proximus mobile customer and billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. 3G coverage of 200 m². The device remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. More information and the terms and conditions on www.proximus.be/mobilecoverageextender. Wi-Fi Booster: for use in Belgium only. 1 per customer.

Smartphone Omnium

Replacement with a new smartphone or “reconditioned” smartphone the next day after acceptance of the complaint. No deliveries on Sundays or public holidays. Compatible with Proximus mobile subscriptions, for private or business customers, as mentioned on the site proximus.be. Coverage is not valid, inter alia: (1) in case of negligence, intentional fault of the user, (2) for accessories, (3) in case of damage resulting from repair by a third party, (4) in case of damage caused by viruses, or (5) in case of loss of data. Consult the full list of conditions on www.proximus.be/smartphoneomnium. Up to two complaints per insured year. The Insured can terminate the contract in writing at any time, except during the first six months. In case of force majeure or stock shortage, the replacement period can be extended by five days. More information and conditions on www.proximus.be/smartphoneomnium.

Twist & GSM offer:

Prices valid 'til 01/05/2024 included. Price includes VAT and Recupel contribution of € 0,15 for Mono, € 0,30 for Duo & € 0,45 for Trio. The SAR index of our Twist handsets varies between 0,01 and 0,1 W/kg. well below the maximum allowed value in Europe of 2 W/kg. More information via www.proximus.be.
GSM: prices include VAT, Auvibel charge and € 0,15 recycling charge. Offer valid until 01/05/2024 for all new 24-month subscriptions to a DataPhone option of € 5, € 10, € 15 or € 20 (depending on the device) or Special Deal combined with a mobile subscription as from € 15 ; or DataPhone option € 25 or DataPhone € 35 combined with a mobile subscription as from € 19,99/month. Not compatible with Mobile (Flex) Unlimited. Termination within 24 months: residual value of the device due, according to amortization table in contract. A phone for customers who have not yet subscribed to another Proximus service, max. 3 phones if they have subscribed to 1 other Proximus service (at least 4 bills duly paid over the last 6 months). Offer valid while stocks last. Offer cannot be combined with other Proximus promotions. The mobile phone must be paid for with a bank card. Customers subscribing to a combined Proximus offer must pay all their Proximus subscriptions by direct debit. If the bank refuses the direct debit order, Proximus is entitled to demand that the payments be made by bank transfer and bill the customer for any "chargeback" fees based on the applicable rates. A maximum of 30 days may elapse between the subscription activation date and receipt of the smartphone. For more information and the terms and conditions of the mobile rate plans, go to www.proximus.be.